• What is the estimated time for shipping orders?

Given high volume, please allow 1-2 business days for orders to process, then 3-5 business day to ship. We are working to get orders out as quickly as possible. Please note we work with many Vendors and their shipping times may vary. Refer to your Order for accuracy. 

  • I see there's a tab for Avon. Do you sell Avon also?

Yes we do. Click the link and find some of your Avon favorites. Note your checkout process will be through the Avon site, not New You 613 website.

  • Are you online ONLY?

At the moment, yes. However we will be in our brick and mortar location in Mesquite, TX very soon. Be sure to sign up with your email address to be notified of our Grand Opening. 

  • Why are there no '"beauty supplies" (i.e. edge control, shampoos, hair glue) online?

We are working diligently to get the store opened for you in person. There we will house all your beauty needs and more!

  • How long does it take to receive an online order?

Given increased volume, please allow 4-6 business days for deliveries once your order has shipped. Orders may be shipped from different Vendors and/or stores and can arrive in multiple shipments.

  • There are missing items in my shipment.

Multiple Shipments

Due to an increase in online order volume, your order may arrive in multiple shipments. Orders may be shipped from different warehouses and/or stores and can arrive in multiple shipments


Items may have been cancelled from your order due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items were out of stock. Unfortunately, our system does not support backorders.

  • I need to track my order.

You will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments so you may receive several emails. If you need assistance with your order, please provide the order number and email address used to make the purchase in the Contact Us Form and a Customer Care representative will assist you as soon as possible. Due to high volume, response times may be delayed.

  • How do I know if my order went through?

You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.

  • I need to make a return.

Please visit our Refund and Exchange Policy page for more information.

  • How can I change the shipping address on my order?

We’re so sorry, but once an order is submitted, we have no way to change it.

  • How can I modify the items and/or quantities on my order?

We’re so sorry, but once an order is submitted, we have no way to change it.

  • How do I place an order? 

Click Shop and browse through our wide variety of products for your needs. Click Add to Cart. Once done shopping, click on the cart and proceed to checkout.

  •  How do I cancel my order? 

Submit the Contact Us form. Be sure to include your order number and phone number. We only offer a full refund before products been shipped from our warehouses.

  • Do you accept credit card/debit card payments?

Yes. We accept all major credit cards, PayPal, Apple Pay and Google Pay

  • When will I get my refunds back?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair products were brand new. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. For more details See our Refund and Exchange Policy

  • How will I get a notification when my order is out for delivery?

You will receive an email when your order has been shipped.